More Than Meets the Eye: Management Support for Reference Service and Training / Ralph Gers and Nancy Bolin
Technology Training at the St. Louis Public Library / Barbara Knotts
Training Staff for Business Reference / Craig Wilkins
Model Workshop to Increase Knowledge of African-American Reference Sources for Public Services Library Staff / Rudolph Clay, Jr.
Fully Disclosed Yet Merely Descriptive: Intricacies of Training the Patent and Trademark Information Professional / Martha Crockett Sneed
Training, a Library Imperative / Glen E. Holt.
