Editor's Introduction / Roy C. Wood
Accommodation, Lodging and Facilities Management / Roy C. Wood
Beverages and Beverage Management / Gareth Currie
Consumer Behaviour in Hospitality / Bert Smit
Customer Relationship Management in Hospitality / Olaf W. Hermans
Design for Hotels / Geoff Marée
Entrepreneurship in Hospitality / Stephen Ball
Food, Beverage and Restaurant Management / Gareth Currie
Food Production and Service Systems / Roy C. Wood
Franchising / E. Hachemi Aliouche / Udo A. Schlentrich
Front Office Management / Simen Kooi
Gastronomy and Haute Cuisine / Marc B. Stierand
The Hospitality Finance Environment / John Mackillop
Hospitality and Hospitality Management / Bob Brotherton
Hospitality Management Education / Roy C. Wood
Hotels, Hospitality and Sustainability / Frans Melissen
Hotels and the Internet / Peter O'Connor
Hotels and Security / Protyash Banerjee
Housekeeping Management / Marina Brinkman-Staneva
Human Resource Management in Hospitality / Yvonne Guerrier
Income Statements in Hospitality Finance / Rob van Ginneken
Industry Structure and Sectors in Hospitality / Michael Schwarz
Information Technology in Hospitality / Peter O'Connor
Innovation in Hospitality / Marc B. Stierand
Investing in Hotels / Constantinos Verginis
Marketing in Hospitality / Susan Homer / John Swarbrooke
The Meal Experience / Roy C. Wood
Meetings, Incentives, Conferences/conventions and Events/exhibitions [MICE] / Udo A. Schlentrich
Operations Management in Hospitality / G. Barry O'Mahony
Organizational Behaviour in Hospitality / Yvonne Guerrier
Procurement in Hospitality / Jane F. Eastham / Alisha Ali
Revenue Management / Stan Josephi
Service Quality in Hospitality / G. Barry O'Mahony
Service, Service Industries and the Hospitality Sector / Roy C. Wood
Strategy and Strategic Management in Hospitality / Theodore Benetatos
Women, Gender and Hospitality Employment / Judi Brownell
Consolidated bibliography
