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Serving the difficult customer: a how-to-do-it manual for library staff
Serving the difficult customer: a how-to-do-it manual for library staff
Author
Smith, Kitty, 1945-
Publisher
Neal-Schuman Publishers
Publication Date
c1993
Language
English
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Subjects
Subjects
Customer relations
Interpersonal communication
Interpersonal communication -- United States
Public services (Libraries)
Public services (Libraries) -- United States
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ISBN
9781555701611
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