Monitoring social media: lessons for future Department of Defense social media analysis in support of information operations

Preface

Figures and Tables

Summary

Abbreviations

1. The Need for Social Media Monitoring to Support U.S. Department of Defense Information Operations: Purpose and Scope of This Report

Study Approach and Methods

Structure of This Report

2. How Social Media Analysis Could Support Information Operations: The Information Environment and Information-Related Capabilities

Intelligence

Military Information Support Operations

OPSEC and MILDEC

Public Affairs

Civil-Military Operations

Key Leader Engagement

An IRC-Based Framework for Building Social Media Analytic Capacity

3. Social Media Analytical Methods for Supporting Information Operations: Social Media's Limitations as Data Source

Key Concepts and Methods in Social Media Analysis

Approaches to Analyzing Social Media Data

4. Context and Considerations for the Use of Social Media Analysis in Information Operations: Legal Issues

Current U.S. Law and Information Operations

Title 10 Versus Title 50 Concerns

Developing Clear Policy Directives on DoD's Use of Social Media Data

Special Considerations: Collection of Information on U.S. Persons

Ethics Issues

Data and Technology Considerations

Training Considerations

5. Recommendations: Develop DoD-Specific Policy and Language for Social Media Analysis

Recommendations for Implementation and Integration

Technical Recommendations

References.